Terms and Conditions

Quotations
A quotation is valid for a period of 30 days from the date quoted, unless TISSMold informs the customer within this period, but prior to placing an order, that the quote is void. If the quote is voided, TISSMold reserves the right to issue a revised quote or decline to quote. It is the responsibility of the customer to alert TISSMold to all design changes that have been made after the quoted design state. Acceptance of an order without such notification does not prevent TISSMold from changing the price for the order.

It is at TISSMold’s discretion whether to accept, re-quote or decline an order with design changes. If TISSMold deems necessary, the original quote will be voided and TISSMold will issue a new quote for the revised part design, or will decline to quote. Any feature such as inserts, over-molding, texturing, text, etc., or material not clearly identified in the customer’s request for quote, and not specifically stated on the quote, is not included in the quoted price.

Furthermore, a part may be quoted with the assumption that design flaws that are not conducive to injection molding will be corrected prior to mold design. If moldability flaws are present and identified at any point in processing the order, the customer will be informed. If the customer agrees, the design changes will be made, otherwise the order will be voided and the prorated down payment will be returned. TISSMold will provide design change recommendations when the customer design is not conducive to industry standard and/or TISSMold molding techniques. The tooling and part quote is based on the part size and weight listed in the quote. The customer is responsible for verification of the parts listed in the quote conforming with the customer’s part design.

 

Pricing & Payment Terms
All prices are quoted and payments shall be made in U.S. dollars. Depending on the customer’s credit report, a minimum of 50% down payment of the tooling cost is required to commence tooling production. The remaining tooling cost will be invoiced upon sample part shipment. Parts payment is separate and prepaid. Five samples will be provided to the customer for review and tooling acceptance. Customer shall have a period of 5 business days from receipt of parts for sample approval. If TISSMold is not notified within this time period of nonconformance to the model, customer acknowledges approval and payment becomes due. Parts payment terms are prepaid with order. Accepted payment methods are wire transfer, ACH, check, and credit and debit cards including MasterCard, Visa, American Express and Discover. Terms may be modified for established customers in good standing and approved credit.

 

Limitation of Liability
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, WHETHER FOR BREACH OF ANY WARRANTY, FOR BREACH OR REPUDIATION OF ANY OTHER TERM OR CONDITION, FOR NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY, OR OTHERWISE.

Customer acknowledges that TISSMold reserves the right to use subcontractors in the performance of its obligations for an order.

 

Delivery, Risk of Loss, and Force Majeure
TISSMold shall not be held responsible or liable for diverse conditions which prevent compliance with delivery of products to customers. Furthermore, TISSMold cannot be held liable for delays in delivery or damages that occur in transit or for failure to give notice regarding delivery delays. TISSMold strives to keep customers apprised of delays in the event that they occur. Delays are not reason or grounds for cancellation, nor will TISSMold be held responsible for any business losses related to shipping delays for any reason.

Should the customer choose to use their own shipping account for shipment of their products, TISSMold shall not be held responsible for delays in delivery for any reason, nor be held responsible for any business losses related to shipping delays for any reason.

Delivery transpires Ex Works upon the shipping date, and the risk of loss and title transfer to the customer upon moment of release of the shipment from TISSMold to shipping service.

In no event shall TISSMold be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that TISSMold shall use reasonable efforts to resume performance as soon as practicable under the circumstances.